Customer Care Services

We at Customer Care want to keep you smiling always. A network that calls you a friend and treats you like family.

Respecting our traditions, greeting you with the warmth and the friendly word "Ayubowan" we provide you all what you need under one roof.

Be it at the Call Center open 24 X 7 or at the Customer Care Centers located around the country for your convenience, you are always important to us.

Customer Care Call Centre Hotline

Multi-lingual Customer Care Call Centre Hotline can be accessed by dialing 123 from your Etisalat mobile or 072-2123123. Services are offered 24 Hours and 365 Days of the Year.

Etisalat Hub
No: 05, R A De Mel Mawatha, Colombo 04

Corporate Office
No: 78, 3rd Floor, Mukthar Plaza Building, Grandpass Road, Colombo 14.

Customer Services
Opening hours Monday to Friday - 8.30 a.m. to 6 p.m, Saturday - 8.30 a.m. to 2.00 p.m. (Closed on Mercantile Holidays)

Letters
Manager Customer Care
No: 78, Mukthar Plaza Building,
Grandpass, Colombo 14.

All Fax
Customer related changes, or requests - 072-2541100
Payments and post paid related requests - 072-2254278

E-mail - customercare@int.Etisalat.lk

Agents

Etisalat Service Points >>