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Customer Care Services

We at Customer Care want to keep you smiling always. A network that calls you a friend and treats you like family.

Respecting our traditions, greeting you with the warmth and the friendly word "Ayubowan" we provide you all what you need under one roof.

Be it at the Call Center open 24 X 7 or at the Customer Care Centers located around the country for your convenience, you are always important to us.


Etisalat Flagship Store Outlets

Colombo 03
109, Galle Road,
Colombo 03

WTC
L 03/EB/01
Echelon square
Colombo 01

Galle
119, Wackwella Road.
Galle


Kandy
Kandy City Center L2,10,
No 05
Dalada Veediya,
Kandy.

Customer Care points

Etisalat Hub
No: 05, R A De Mel Mawatha,
Colombo 04

Letters
Corporate Office,
No. 109 Galle Road,
Colombo – 03,
Sri Lanka.


All Fax
Customer related changes, or requests – 072-2541100
Payments and post paid related requests - 072-2254278

 

E-mail - customercare@int.etisalat.lk

 

 

 



Hot Line 0722123123

Multi-lingual Customer Care Call Centre Hotline can be accessed by dialing 123 from your Etisalat mobile

Services are offered 24 Hours and 365 Days of the Year.

 

General Line 0722541541

Customer Services

Opening Hours

Monday to Friday
8.30 a.m. to 6 p.m

Saturday
8.30 a.m. to 2.00 p.m.

Closed on Mercantile Holidays

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