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PRODUCT SPECIALIST-MOBILE COMMERCE

 

Job Profile

 

  • Responsible for handling the Mobile Commerce and Mobile Financial Services Products (existing products and new products)

 

  • Coordinate with internal and external stakeholders across various functions including technical, marketing, customer service, finance in order to ensure end to end smooth function of developments

 

  • Responsible for the coordination and maintain business relationships with relevant business partners

 

  • Responsible for achieving set revenue targets for each product in the portfolio

 

  • Manage ATL / BTL marketing campaigns for products under the Mobile Commerce and Mobile Financial Services portfolio

 

  • Research, analyse and development of new business avenues, concepts and products

 

  • Perform operational tasks and manage customer related queries escalated through customer care teams

 

Candidates Profile


  • Degree in Engineering / IT / Business Management / Telecommunication or equivalent professional qualification

 

  • Minimum 2 years of experience in a similar role is a must; knowledge in technical areas and product communications will be an added advantage

 

  • Basic understanding of project management techniques and be able to work in a dynamic environment

If you are a resilient individual, a result oriented team player with excellent analytical and interpersonal skills and good computer literacy then, we are looking for YOU!

 

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ASSISTANT MANAGER - LEGAL

 

Job Profile

Support Manager - Legal in drafting, reviewing, executing and managing commercial contracts and any related matters as assigned
Support in the maintenance of the legal database for all commercial contracts, leases, MOUs and other documents in the legal data management system
Maintain and adhere to agreed SLAs with internal and external stakeholders
Assist in execution of lease agreements and MOUs
Assist in litigation matters and attending to courts, labour tribunals, labour department inquiries and related matters

 

Candidates Profile

Degree in Law from a recognised university or an Attorney- at- Law
Should possess 3 - 5 years’ experience in drafting, conveyancing and litigation work, prior work experience on telecommunications industry would be an added advantage
Should posses notarial license for both Sinhala and English languages in the Colombo district

 

If you are a resilient individual with a positive attitude and able to handle multiple tasks to achieve the team goals, good computer skills and excellent command in English and Sinhala both written and verbal, then, we are looking for YOU!

 

 

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EXECUTIVE - REGIONAL SALES

 

Job Profile

 

Responsible for recruitment, training and retention of sales officers
Planning and execution of new and under utilized tower promotions
Lead institutional and door to door sales activities
Obtain approvals from relevant authorities to create selling opportunities for sales channels
Focus on  sales efforts by analysing existing and potential volume of dealers
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommend changes in products and service by evaluating results and competitive developments
Resolve customer complaints by investigating problems, developing solutions, preparing reports and  making recommendations to management

 

Candidates Profile

 

Ability to manage the overall operations of multiple events independently
Training and coaching of channel members of the partner
Posses knowledge of retail or service industry operations
Ability handle and manage large  sales force

 

If you are a resilient individual having good organizing, planning, supervisory and team building along with strong operational skills in a customer service environment and be able to handle confidential and sensitive information with the ability to build relationships and excellent communication skills in a both written and verbal then, we are looking for YOU!

 

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INTERNSHIP - HR

 

We are looking for a young and energetic individuals who are seeking for a training opportunity.

 

Duration:  6 months

 

Candidate Profile

 

Undergraduates from a recognized university specializing in HR or partly qualifies in HRM/HRD

 

Should be below the age of 24

 

Selected candidate will be paid a nominal allowance during the internship.

 

If you are a resilient individual with good analytical, communication & interpersonal skills then, we are looking for YOU!

 

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REGIONAL SALES MANAGER

 

Job Profile

Assist in the recruitment  of sales officers to meet the requirements of the region
Conduct orientation, train and coach the regional staff in execution of routin tasks and to maximize sales
Coordinate sales promotion activities
Oversee preparation of merchandise placement and displays
Review operational reports , monitor dealer profitability, and manage budgets and forecasts
Analyse market potential, prepare & execute plans to increase market share
Ensure  proper communication between regional staff and headquarters
Resolve problems that affect regional performance timely & effectively
Develop and implement strategic and operational plans for assigned districts to achieve agreed objectives for market share, revenue share and profitability
Manage annual district budget to achieve revenue and profitability objectives
Manage sales, technical and customer care teams to deliver customer satisfaction in the region
Evaluate competitor activities and take necessary actions to minimize the negative impact
Provide commercial inputs to network planning to maximize return or technical investment

 

Candidates Profile

Degree from a recognised university or a professional qualification in CIM/ SLIM;  MBA will be a definite advantage
Ability to manage the overall operations in the region
Possess knowledge in retail or service industry operations
Minimum 4 years  of experience in similar capacity

 

If you are a resilient individual having good organizing , planning, supervisory and team-building along with strong operational skills in a customer service environment and be able to handle confidential and sensitive information with the ability to build relationships and excellent communication skills in a both written and verbal then, we are looking for YOU!

 

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PRODUCT MANAGER - VOICE & IDD

 

Job Profile

 

Identify and meet segment needs with comprehensive road maps for the segment on Post Paid offering to drive business KPI’s
Design and implement Marketing plans to annual KPI’s set for Post Paid category
Performing market analysis on pricing, product and promotional offerings and analysing consumer behavior within the category
Develop new product feature and functionality in partnership with technical department
Share customer use-case examples to engineering based on the primary bridge between customer feedback and requirements / R&D
Preparation of business cases, financial analysis for new product development
Assist and coordinate with Engineering and IS divisions in developing necessary system support for support processes for Post Paid product fulfillment to intermediaries and end customers
Project manage product related activities
Develop effective channel strategies to enhance uptake Post Paid product by consumers
Performing segment analysis to enable positioning of Product offerings through effective Marketing Mix
Design effective pricing for offerings and solutions within the category
Monitor drivers of Product performance and KPI’s.
Monitor customer feedback to take corrective measures in launched products for continuous improvement in products and support systems
Provide correct and accurate product information to Finance, Business Planning, Sales and Distribution and Customer Support divisions as and when necessary

 

 

Candidate Profile

 

Should possess a professional qualification in CIM/CIMA or a Degree in Business Management from a recognized university ; MBA will be a definite advantage
Sound knowledge in Technology and SQL would be an added advantage
Should have minimum 2 years of experience in Telecommunication industry in handling a similar job scope under postpaid segment is a must

If you are a resilient individual with excellent communication, presentation and analytical skills having a positive attitude and able to handle multiple tasks to achieve the team goals along with excellent knowledge in Microsoft Excel / Office applications, then we are looking for YOU!

 

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SENIOR MANAGER - COMMERCIAL STRATEGY

 

Job Profile

 

Support business plan, develop and cascade business strategy into operational plans
Work closely with the management team to support in developing the business strategy and  strategic initiatives
Deliver analytically rigorous and data-driven insights that assist the company executives in making strategic decisions and drive business prioritization
Conduct Trend analysis and new growth opportunity / competitor analysis
Analyze business cases and post launch analysis of products and promotions

 

 

Candidates Profile

 

Degree in Business Management from a recognized university; having a Masters will be a definite advantage 
Minimum 8 years of experience in business strategy, marketing, business development, product management, new business & operations in leading telecommunication or technology ventures

 

If you are a resilient individual with good database & analytical skills along with strong financial modelling capabilities and having the ability to manage complex projects with cross functional teams. then, we are looking for YOU!

 

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INTERNSHIP - MARKETING

 

Etisalat Lanka offers training opportunities for young and energetic individuals who are interested for an internship.

 

 

Duration : 03 - 06 months

 

Candidates Profile

 

A dynamic personality who is eager to take on challenges
Excellent academic achievements in the Advanced Level examination
Students with professional qualification in CIM / IT are encouraged to apply
Excellent communication skills in English both written and spoken
Good knowledge of MS Word, Excel and PowerPoint
Should be below the age of 24

A monthly allowance will be paid during the training period.

 

 

Please email your CV to careers@int.etisalat.lk mentioning the position applied for in the subject line.

 

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PRODUCT MANAGER - VOICE & IDD (PREPAID)

 

Job Profile

 

Initiation and implementation of strategic decisions determined by the prepaid product team to grow local calls & IDD revenues
Recommending strategies to grow prepaid voice and IDD revenues
Initiate product conceptualization & development targeting prepaid voice & IDD segments for both acquisition and revenue stimulation 
Responsible for achieving the overall subscriber base and revenue targets set for prepaid voice & IDD
Develop and maintain dashboards for reporting to management on segment performance, for decision making
Liaise with internal departments to complete product development and analysis on a timely manner
Working closely with Technical, Data Ware House, Customer Care and Business Planning teams from initiation till launch
Involve in conducting research and market visits to understand prepaid voice & IDD consumer behavior and understand incomplete requirements of the segment
Liaising with advertising & media agencies  to roll out prepaid voice & IDD campaigns

 

Candidates Profile

 

Should possess a professional qualification in CIM/CIMA or a Degree in Business Management  from a recognized university ; MBA will be a definite advantage
Sound knowledge in Microsoft Excel / Office applications
Should have minimum 5 years of experience in Telco industry in handling a similar job scope under prepaid segment is a must

 

If you are a resilient individual with excellent communication, presentation and analytical skills having a positive attitude and able to handle multiple tasks to achieve the team goals, then we are looking for YOU!

 

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EXECUTIVE - CHANGE ASSURANCE

 

Job Profile

 

Timely and accurate testing of all products / promotions / related systems
Correspond on identified issues with relevant stakeholders until they are resolved
Preparation of formal documentation and reporting on testing
Active participation in change management meetings and necessary correspondence  

 

Candidates Profile

 

Possess a full or part qualification in IT / Engineering / Telecommunications / Statistics or equivalent
Knowledge in programming languages will be an added advantage

If you are a resilient individual who is proactive, innovative, an open minded and a good team player willing to go the extra mile with a flexible approach towards work and high degree of analytical, computer skills and hands on experience in SQL then, we are looking for YOU!

 

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EXECUTIVE - GEO MARKETING ANALYTICS

 

Job Profile


  •  Interpretation of data / analyse results using statistical techniques and provide ongoing reports
  • Identify, analyse, and interpret trends or patterns in data sets and provide insight to enhance sales opportunity by tapping geo-based behavior and offers
  • Work closely with management to prioritise business and information requirements

 

 Candidates Profile

 

  • Degree from a recognized university ; professional qualification in CIM, CIMA will be a definite advantage
  • Should possess sound knowledge in SQL
  • Minimum one year of relevant experience with good working knowledge in Marketing and Sales concepts
  • Knowledge in analytical tools such as tableau, SPSS & R and knowledge in financial models will be an added advantage

 

 

 

If you are a resilient individual with good analytical skills and knowledge in excel spreadsheet software and data visualization and presentation skills then, we are looking for YOU!

 

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INTERNAL AUDIT TRAINEE

 

Candidates Profile

 

Possess excellent academic achievements in Advanced Level examination
Students who are partly qualified in CASL, ACCA or CMA exams can apply
Should be below the age of 23
Previous audit related experience  in a sizeable commercial organization or a practicing firm will be an added advantage

 

Note: Etisalat is a CA Sri Lanka approved (Strategic Level) training partner.

 

 

If you are a self-starter with a dynamic personality and eager for challenges and resilient individual with excellent communication skills in English (both written and spoken) with good knowledge of Microsoft office suites / IT savvy / having strong analytical skills and details oriented with the ability to work under pressure and willing to travel outside Colombo, then we are looking for YOU!

 

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ASSISTANT ENGINEERS - REGIONAL OPERATIONS

 

Job Profile

 

Ensure reliability and optimum operational functionality  of  base station sub systems, power systems and transmission
Operation and maintenance of the network as per the targeted KPIs
Routine maintenance of BSS and Transmission equipment as per the schedules
Liaise with utility and service companies on related issues

 

Candidates Profile

Diploma or Degree in Telecommunication Engineering from a recognized university is a must
Minimum 3-4 years of experience in a reputed Telecommunication company, industrial  training  with mobile operator will be an added advantage
Possess good knowledge in GSM  systems / MW communication and software
Should possess a valid driving license

 

If you are a resilient individual with the ability to work with minimum supervision and willing to work on extended working hours, with the ability to work effectively in a team and independently, then we are looking for YOU!

 

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DATA WAREHOUSE ADMINISTRATOR

 

Job Profile

Maintain all Service Level Agreements with internal and external stakeholders in report perpetration, access and providing efficient solutions
Prepare reports, dashboards and other user requests using the Management Information System
Prepare data models, data marts and structures in an effective method and supervise all associated activities
Ensure ETL (Extract-Transform-Load) functionality is accurately and timely happening towards MIS from all network and systems nodes
Monitor resource utilization of the MIS and data warehouse platform with regard to Capacity, reliability and availability and escalate requirements to management in a timely manner
Ensure availability and optimal efficiency of the Data Warehouse (DW) for end users
Liaise internally and externally to resolve matters with minimum impact to operation
Maintain Business Intelligence governance framework to ensure accuracy of reporting
Liaise with all stakeholders in the company to provide an efficient and effective service through MIS and Data Warehouse

 

Candidates Profile

Should possess a degree in Engineering/Computer Science/IT; Microsoft SQL server certification will be added advantage
Should possess sound knowledge in SQL server integration services, reporting services and analyzing services
Minimum 3 years of hands on experience as a DBA/DB Developer on SQL Server 2008 and 2012, preferably with a Telecommunication Operator

If you are a resilient individual   with sound knowledge in Information & Communications Technologies (ICT) especially in the telecommunication domain and having the database administration skills and good understanding of SQL Server fundamentals, then, we are looking for YOU!

 

 

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ASSISTANT MANAGER - BRAND DEVELOPMENT

Job Profile 

Develop, overlook and implement  marketing, brand and promotional executions for Etisalat
Act as a gatekeeper to protect the brand as well as a strategic driver in the process of promotions and growth
Contribute to the development and strategic positioning of the Etisalat Identity
Use a strong understanding of research, marketing/channel mix methodologies, brand management and industry best practices to help develop and implement integrated marketing campaigns
Develop concept briefs and manage creative agencies and development of all advertising material (TVC, Press, Digital )
Work closely with the media, social, digital and trade teams to ensure consistency of brand messaging, the look feel are reflective of the defined strategy
Monitor revenue of  respective products and take corrective actions required in communication

Candidates Profile

 

Degree from a recognised university or a professional qualification in CIM/ CIMA
Minimum 3-5 years of experience in brand management, product/digital marketing
Experience in an advertising agency will be a definite advantage
Knowledge of all marketing disciplines including brand strategy, marketing mix management, agency management, creative leadership, cross-functional team leadership, media engagement, digital marketing, public relations, social media, partner marketing, customer acquisition and retention, consumer insights
Ability to manage a project from design to completion, and deliver an outstanding work products

 

If you are a resilient individual having a positive attitude and able to handle multiple tasks to manage and motivate team with sound analytical, research , interpersonal, negotiation and data mining skills then, we are looking for YOU!

 

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ASSISTANT MANAGER - ANALYTICS & COMMERCIAL STRATEGY

 

Job Profile

 

Support the management with  data analytics for decision making
Analyse business cases and post launch analysis of products and promotions 
Review new growth opportunity and competitor analysis
Preparation of management information report for commercial stake holders

 

 

Candidates Profile

 

Degree in Business Management from a recognized university; having a Masters will be a definite advantage
Minimum 3 years of experience in business strategy, marketing, business development, product management, new business & operations in leading telecommunication or technology ventures

 

If you are a resilient individual with good database & analytical skills along with strong financial modelling capabilities and having the ability to manage complex projects with cross functional teams. then, we are looking for YOU!

 

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CUSTOMER CARE EXECUTIVE

 

Job Profile

 

Responsible for managing sales and attending to walk in customers queries
Responsible for handling outbound communications
Escalate matters to relevant stakeholders and resolve them as per the agreed standards
Handle customer details diligently while processing same

 

Candidates Profile

 

Successfully completed Advanced Level examination, or equivalent higher education from a recognized institute
Should be between the ages of 18-25
Computer literacy is a must

 

If you are a resilient individual with passion for customer service and who is having a impeccable PR skills, positive attitude and excellent communication skills then, we are looking for YOU!

 

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EXECUTIVE - PREPAID B2B & YOUTH SEGMENT

 

Job Profile

 

To Implement strategic decisions determined by the Prepaid product team to acquire and drive usage among the Prepaid B2B and youth segment
Product conceptualization and development targeting B2B prepaid and youth segments for both acquisition and revenue stimulation
Liaise with internal departments to complete product development and analysis on a timely manner
Working closely with Technical, Data Ware House, Customer Care and Business Planning teams from initiation until launch
Involve in conducting research and market visits to understand Prepaid B2B and youth consumer behavior and understand needs not achieved of the segments
Liaising with advertising and media agencies  to roll out B2B campaigns
Optimization, monitoring and maximizing ROI of executed campaigns to increase business efficiency and effectiveness across the target and existing customer based and segment
Would be responsible of achieving the set targets to meet the B2B and youth subscriber base and revenue
Submit timely reports to management on campaign profitability, analysis of segments and reporting pertaining to prepaid B2B & youth segment revenues and subscriber related KPIs

 

Candidates Profile

 

Should possess a degree or professional qualification in Business Management from a recognised university / institute
Good Knowledge in Marketing, Strategic Planning , Project Management , Market Feasibility , Market Research , Operational Research and Analytics and Advance Excel
Minimum 2 years of experience in the mobile telecom industry or in the financial sector with experience in marketing products to the consumer sector experience in a Telecommunication will be  a definite advantage

 

If you are a resilient individual with creative thinking and excellent command  in English both written and verbal, with sound knowledge on Excel and Microsoft office applications. then, we are looking for YOU!

 

 

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EXECUTIVE - BILLING OPERATIONS

 

Job Profile

 

Switch, mediation and billing system related CDR reconciliations
Monitor CDR rating process ; analysis of CDRs and handle issues on exceptions identified
Compliance with Internal controls
Respond to all types of internal and external customer issues / inquiries
Ensure billing related system configurations and parameters updated timely and accurately
Handle billing related operational tasks
Analysis of subscriber data, identify mismatches and abnormalities in data and report on findings
Customer and service related invoice reconciliations

  

Candidates Profile

 

Full or Part qualification in IT / Engineering / Statistics or equivalent
Hands on experience in SQL and Databases
Knowledge in programming languages and billing operational functions will be an added advantage

 

 

If you are a proactive, innovative and open minded individual with the ability to meet tight timelines, multi task and have a flexible approach towards work along with higher degree of analytical  / computer skills then, we are looking for YOU!

 

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ASSISTANT MANAGER - TECHNOLOGY AUDIT

 

Job Profile

 

Undertake the identification and evaluation of  audit risk areas relating to Technology through a risk-based audit methodology, and manage the preparation of the IT & Technical annual audit plan based on the identified risks
Manage IT & Technical audits to ensure the adequacy of audit scope, the adequacy of testing performed, and the accuracy of conclusions reached
Manage the audit assignments independently and escalate as may be required to Head of Internal Audit (HoIA)
Ensure that audit procedures are strictly adhered to, including identifying and defining issues, developing criteria, reviewing and analysing evidence, and documentation of Technology processes and procedures
Conducting interviews, develop and administering surveys, composing summary memos, and preparing working papers and draft audit report for close conference with auditee
Communicate the results, findings and recommendations of audit projects via written reports and face-to-face presentations on a timely basis to the management and HoIA
Ensure internal audit activities are carried out in compliance with International standards for the Professional Practice of Internal Auditing (Standards) and IIA Code of Ethics
Manage the planning and execution of audits relating to the different IT platforms and network platforms, the evaluation of Technology internal controls and communicate collaboratively with management to identify actions needed

 

Candidates Profile

 

Degree in Computer Science /Computer Engineering / Telecommunications / Electronic communication from a first tier educational institute
Professional membership of ISACA / CISA or equivalent would be an advantage
Minimum 3 years of technology / IT audit & consultancy related work experience preferably with a Telco operator or similar industry.
Big 4  grounding or consultancy background is an added advantage
Excellent communication and presentation skills in English both written and verbal
Thorough understanding of complex technology architecture and associated risk and control principles and their applicability to typical business environments and issues
Provide appropriate directions to other internal audit project team members
Working knowledge of ISO 27000, ISO 20000, ITIL, COSO and COBIT framework
Willingness to travel across the country to carryout field audits
Conversant in Microsoft Office suite including Visio

 

 

If you are a resilient individual with the ability to work independently, with limited direction & guidance and able to manage several projects simultaneously to meet tight deadlines with excellent skills in organization, time management, leadership and project management whilst demonstrating high level of professionalism, integrity and ethics then, we are looking for YOU!

 

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SENIOR EXECUTIVE - PRODUCTS (POST PAY VOICE & IDD)

 

Job Profile

 

 

Assist and co-ordinate with engineering and IS divisions in developing necessary systems to support processes of product fulfillment to intermediaries and end customers
Prepare and maintain product specification, service user manuals and road maps within the category
Identify and meet segment needs with comprehensive road maps for the segment on a Post Paid Voice offering to drive business KPI’s
Carry out market analysis on pricing, product and promotional offering in the category and prepare effective counter plans
Assist with preparation of presentations and reports required for product performance reporting and new concept development etc.
Prepare execution plans to stimulate channels to enhance uptake of product by consumers
Carry out segment analysis to enable positioning of product offerings through effective Marketing Mix
Develop effective tactical plan for the execution of campaigns related to product revenue enhancements
Conduct product training to key intermediaries and customer interacting personnel within the organization
Maintain high quality standard of product through continuous improvement of product features and processes in fulfilling customer needs

 

 

Candidate Profile

 

 

Should possess a professional qualification CIMA/CIM
Sound knowledge in Technology and SQL would be an added advantage
Should have minimum of 02 years of experience in Telecommunication Industry in handling a similar job scope  or in a related technical environment is preferred

 

If you are a resilient individual with high degree of numerical, analytical skills and excellent knowledge in Microsoft Excel / Office applications along with strong communication skills in preparation of business cases documents and managerial reports, then we are looking for YOU!

 

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MANAGER - MANAGEMENT INFORMATION SYSTEMS & DATA WAREHOUSE OPERATIONS

 

Job Profile

Manage end to end data warehousing and MIS process from ETL (Extract-Load-Transform) function, storage, data integrity assurance, efficient processing, dashboard and report preparation and all other related functions
Plan and develop a futuristic MIS architecture to support agile business requirements enabling better response time, flexibility in operation and user friendly reporting structures
Implement all necessary enhancements to existing MIS systems and introduce best practices for a Telco MIS platform
Establish a Business Intelligence governance framework to ensure accuracy of reporting
Assist development team and provide efficient technical recommendations to achieve targets
Ensure efficiency and effectiveness of entire MIS team, develop skills of the team and provide guidance in complex technical and managerial problem faced and train to ensure appropriate maintenance of all data
Ensure adherence to all internal controls of the organization
Prepare data models, data marts and structures in an effective method an supervise all associated activities
Monitor resource utilization of the MIS and data warehouse platform with regard to capacity, reliability and availability and plan timely upgrades

 

Candidates Profile

Should possess a degree in Engineering/Computer Science/IT from a reputed university ; MBA or MSc is preferred
Minimum 7  years of experience in MIS and Data warehouse management, administration and reporting preferably with a Telecommunication Operator
Ability to quickly learn new technologies related to SQL Server and other DB systems such as Oracle, MySQL, etc; Microsoft SQL server certification will be added advantage

 

If you are a resilient individual with sound business knowledge and understanding of big data, information management, database management, data warehousing & software application and be well versed in Information and Communications Technologies (ICT) especially in the telecommunication domain. then, we are looking for YOU!

 

 

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INTERNSHIP

 

We are looking for a young and energetic individuals who are seeking for a training opportunity:

 

Duration : 06 months

 

Candidates Profile

 

Good track record of secondary education
A dynamic personality who is eager to take on challenges
Should be below the age of 24
School leavers are encouraged to apply

Selected candidate will be paid a monthly allowance during the training period.

 

If you are a resilient individual with excellent communication skills in English both written and verbal and good knowledge in MS office applications then, we are looking for YOU!

 

Please email your CV to careers@int.etisalat.lk mentioning the position applied for in the subject line.

 

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CALL CENTER EXECUTIVES

Job Profile

 

To provide speedy and accurate solutions to customer enquiries
Responsible for the delivery of best service to customers to ensure high level of service standards

 

 

Candidates Profile

 

Successfully completed Advanced Level examination, or equivalent higher education from a recognized institute
School leavers are encouraged to apply
Experience in Call Centre/ Customer Care will  be an added advantage
Should be between the age of 19-25
Computer literacy is a must

 

 

If you are a resilient individual young and dynamic with “can do attitude and excellent communication skills in English & Sinhala, both written & spoken

(Tamil will be an added advantage) and flexibility in working hours including evening shifts then, we are looking for YOU!

 

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ENTERPRISE SOLUTIONS ASSOCIATE

Job Profile

 

Promote and acquire new connections from government establishments
Provide post sales care to maintain the connectivity/service to the satisfaction of the customer
Responsible for promoting and upselling products/services/solutions/apps to increase the revenues of the existing customers
Provide a superior service to clients with diligence and honesty
Follow up on the base to maintain connectivity and revenue

 

 

Candidates Profile

 

Should possess full / part qualification in CIM/SLIM
Should have the drive and passion to exceed monthly sales targets
Minimum 05 years of experience in Telecommunication, FMCG or similar industry  out of which at least 01 year of experience in the capacity of an executive

 

If you are a resilient individual, who is having a positive attitude and with excellent communication, planning & organizing with excellent negotiation skills then, we are looking for YOU!

 

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EXECUTIVE - REVENUE ASSURANCE

 

Job Profile

 

Monitoring of all revenue streams of the organization, and related revenue fluctuations
Ensure all technical and system changes in order to minimize all revenue leakages
Support all massive billing adjustments in prepaid / postpaid and data base level checks for accuracy, accordance to agreed structures and agreements 
Report the findings on revenue leakages and appropriate recommendations upon analysis
Extraction of group RAFM system file information

 

Candidates Profile

 

Required fresh graduates with a Degree in Computer Science, IT or equivalent
Possess excellent knowledge in IT especially in the areas of SQL, Oracle is a must
National Diploma in Telecommunication will be an added advantage
Possess an analytical and inquiring mind to assess evidence and facts to identify and challenge the discrepancies and carry out further investigations
Ability to present reports with clarity and precise facts upon logical findings / recommendations and the ability to submit the outcome with valid explanations and justifications
Should be below the age of 29

 

 

If you are a resilient individual with excellent communication skills, both oral and written, presentation skills and a good team player with exceptional interpersonal skills with a proven ability to work in a fast paced environment, prioritize tasks and deliverables, interact effectively with cross-functional teams and having a flexible approach towards work including extended working hours (night shifts) then, we are looking for YOU!

 

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ENGINEER - CORPORATE SOLUTIONS

Job Profile

Responsible for exploring new opportunities in order to provide Enterprise solutions
Responsible for sizing and mapping network/IT capacities and capabilities to provide enterprise solutions
He/she will be in-charge of project management in order to co-ordinate and collaborate with engineering and tech partners to design, deploy and maintain enterprise solutions
Work closely with large / SME sales teams to provide necessary support for the solutions portfolio and to grow
Interact with customers in the pre-sales, sale and post sales stages to understand the requirements, to suggest alternatives and to provide advice
Ability to deliver presentations of solutions as and when required
Train and update the enterprise sales and servicing teams on new products/solutions

 

Candidates Profile

Should possess B.Sc Engineering in Electronics & Telecommunication from a recognized university or equivalent
Part qualification in CIM/CIMA will be an added advantage
Should possess excellent communication and analytical skills
Sound knowledge on the fixed telecom solutions, mobile telecom solutions and the hybrid of fixed/mobile based solutions. (eg VPNs, Mpabx, Security solutions (UTM ) , virtualisation, LAN etc.)
Minimum four years of experience in the relevant field is a must

 

If you are a resilient individual with a positive attitude and able to handle multiple tasks to achieve the team goals, good computer skills and excellent command in English and Sinhala both written and verbal, then we are looking for YOU!

 

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ASSISTANT MANAGER - VAS

Job Profile

 

Achieve Budgeted revenue / cost for the Value Added Service
Manage SMS based revenue (Internal, external, IDD, interconnect)
Manage subscription based services and grow the revenue
Manage IVR based Value Added Services portfolio
Reduce VAS direct cost when appropriate
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules
Identify training and development needs of team members and manage skills enhancement programmes for the team
Closely deal with Vendors / Operators and B2B, B2C clients to ensure product quality is in line with the demand
To increase market share of the VAS by promote and sell VAS across various business channels

 

Candidates Profile

 

Degree from a recognised university or a Higher Diploma in IT / Computer Science is a must
Preferably professional qualification in CIM, CIMA or equivalent qualifications from a recognized university ; MBA will be a definite advantage
Should have minimum 02 to 03 years of relevant experience including VAS and Business Processes in Telecommunications industry
Possess knowledge in MS Office suite and ability to create queries for MS SQL is preferred
Required knowledge in Project Management techniques and Product Development / Management

 

 

If you are a resilient individual with a positive attitude and able to handle multiple tasks to achieve the team goals, good computer skills and excellent command in English and Sinhala both written and verbal, then we are looking for YOU!

 

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CALL CENTER EXECUTIVE

Job Profile

  • To provide speedy and accurate solutions to customer enquiries
  • Responsible for the delivery of best service to customers to ensure high level of service standards

 

Candidates Profile

  • Should have successfully completed the Advenced Level Examination
  • Resilient individual with flexibility in working hours including evening shifts
  • Should be between the age of 19-25
  • School leavers are encouraged to apply
  • Experience in Call Centre/ Customer Care will  be an added advantage
  • Good communication skills in English & Sinhala, both written & spoken ( Tamil will be an added advantage)
  • A young and dynamic individual with “can do attitude”

 

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ENGINEER - NETWORK OPTIMIZATION

 

Job Profile

 

Responsible for optimization of 2G & 3G / RF Network Planning and Optimization of mobile networks
Proposing necessary solutions to improve performance in the assigned  region
Responsible for the analysis, design, implementation, optimization and enhancement of wireless telecommunication networks within the assigned geographical area
Plan and Interact with customers to fulfill their requirements whenever required and to resolve any issue related to radio access network to  support commercial strategy of the company
Prepare coverage plans, conduct survey and identify suitable locations of base stations
Identify and propose capacity expansions to cater growing network capacity requirements
Handle customer complaints and prepare technical strategy to improve customer experience

 

Candidates Profile

 

Degree in Telecommunication Engineering or equivalent from a recognized university
Should possess end-to-end technical related knowledge in Radio Access Network
Good knowledge in the fundamentals of GSM /WCDMA/LTE systems
Should have a good understanding of engineering concepts, and must show aptitude and desire to learn and advance in a technical field
Minimum of 3 years hands-on experience in a similar capacity
Experience with different vendors would be an added advantage
Should be able to work well in a fast-paced changing environment and ability to meet strict timelines

 

If you are a resilient individual with demonstrable communication and excellent interpersonal skills along with good team spirit and adaptability and a self-starter, capable of taking initiative to identify & resolve problems, and able to improve work environment, then we are looking for YOU!

 

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MANAGER - ENTERPRISE SALES AND RETENTION

 

Job Profile

 

Achieve the budgeted sales in terms of gross new of Voice and Data
Achieve the budgeted revenues expected from the sales closed and the total segment
Support/coordinate on the promotions conducted by Marketing or Corporate Business Managers
Responsible for providing and facilitating training for sales force

 

Candidates Profile

 

Degree from a recognised university or a professional qualification in CIM/ SLIM;  MBA will be a definite advantage
Knowledge in telecommunication solutions for enterprise segment is preferred
Ability to interact and develop professional relationship across functional layers of an organization is required
Minimum 4 years of relevant experience including selling of enterprise solutions / sales team management is compulsory

 

If you are a resilient individual with excellent communication, presentation and analytical skills having a positive attitude and able to handle multiple tasks to achieve the team goals, then we are looking for YOU!

 

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DIRECTOR - MARKETING

 

Selected candidate will be accountable for consumer/B2B prepaid and post-pay product revenue and P&L.  He /she will be responsible for managing the product lifecycle and innovation whilst defining the brand campaigns and achieving the expected performance levels. Obtaining market share by developing marketing plans and promotions for each of the products and directing promotional support will also be part of his/her job scope.

 

Should possess a degree from a recognised university or equivalent; MBA will be an added advantage
Minimum  10 years of relevant experience  with at least 3 years  at senior level; experience in a Telco will be a definite advantage
Knowledge in consumer psychology, sociology and in managing channel/BTL activation
Good knowledge of  marketing models and financial concepts related to costing and profitability

 

If you are a team player with good leadership skills, experience in strategic planning & execution and having excellent analytical, decision making and research skills then, we are looking for YOU.

 

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ASSISTANT MANAGER - CUSTOMER VALUE MANAGEMENT

 

Job Profile

 

Develop strategies to increase customer life time value
Identify and implement churn management strategies for prepaid/post-pay & mobile broadband and execute same to retain the customers
Understand mobile consumer behavior and develop products to increase customer value
Initiate in developing new products for the prepaid /post-pay and mobile broadband market
Analyse variety of products and services and develop strategies to increase adoption
Ensure the set revenue targets are met by up selling and cross selling services to existing base
Submit timely reports to management on customer value management initiatives for decision making

 

 

Candidates Profile

 

Degree in Marketing from a recognized university, having a Masters will be a definite advantage
Part qualification in CIM /SLIM or CIMA
Minimum three years of experience in mobile telecommunications or any similar technology related industry
Experience in using data mining, customer value management tools and in handling customer loyalty schemes will an added advantage
Good knowledge in MS office applications

 

If you are a resilient individual with good analytical & leadership skills and having the ability to manage complex projects with cross functional teams. then, we are looking for YOU!

 

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SENIOR MANAGER - REVENUE ASSURANCE

 

Job Profile

 

  • Develop and implement strtegies to ensure no revenue leakages along the entire value chain of the Company
  • Maintaining audits, preventive and detective controls that enhance the quality, integrity, efficiency, accuracy and timeliness of revenue & customer impacting data, billing data & business systems
  • Ensure revenue assurance is integrated into new product/system development
  • Formal reporting on revenue assurance findings and progress

 

Candidates Profile

 

  • Should possess professional qualification from ICA/CIMA; a Fellow status and MSc  in IT along with a MBA will be an added advantage
  • Minimum 7 years of relevant experience with at least 3 years at Managerial level; experience in a Telco will be a definite advantage

 If you are a team player with good leadership skills, experience in strategic planning & execution and having excellent analytical, decision making and research skills then, we are looking for YOU.

 

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ASSISTANT ENGINEER - NETWORK OPERATION CENTER

 

Job Profile

 

Assist with technical and other departments to maintain duties effectively
Provide back end support to all network related maintenance completed by various departments
Send analytical reports to identify network failure patterns in order to build future plans 
Continuous monitoring of all network related alarms and coordinate with network operations and other departments to take immediate action to resolve issues to minimise or prevent the network failure time
Generate accurate and timely reports to monitor various KPIs and analyse various network related alarms
Act as a second level support to call center, customer care and other departments by attending to Trouble tickets/Mails
Coordinate with Network operation and other team regarding maintenance, faults, spares and agreements
Monitor generator refueling process for the network generators and generate reports on same
Maintain NOC Data Management System and ensure continuity of operation without any failure

 

 

 

Candidates Profile

 

Diploma in Telecommunication Engineering from a recognized university or institute ; higher Diploma in IT or equivalent will be an added advantage
Knowledge in programming languages including PHP/SQL and database designing will be a distinct advantage
Minimum of 1 - 2 years hands-on experience in a similar capacity will be an added advantage
Should be able to work on shift basis

 

If you are a resilient individual who is proactive, innovative, flexible in working hours  and open minded individual with high degree of analytical skills along with good team spirit and positive approach towards work, then we are looking for YOU!

 

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If you are interested in applying for any position please email your CV to careers@int.etisalat.lk mentioning the position applied for in the subject column.

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