Frecuently asked questions
In this section you can find the answers to the frecuently asked questions and other information for the usage of Messenger Etisalat.
Do you have any questions? See if your question is listed below:
From the cellphone
- How can my friend who uses Etisalat Messenger send me messages to my cellphone?
- He/she has to add your Etisalat cellphone number to his/her contact list. Once he/she did this, you’ll receive an SMS message with an authorization request. Reply OK to this message and you both will be connected through Etisalat Messenger . (Your friend will not be able to send you any message from Etisalat Messenger to your cellphone until you authorize him/her). Once authorized, your friend will be able to send you messages which you’ll receive as SMS messages.
- How do I reply to a message sent to me by my friend who uses Etisalat Messenger?
- Just reply to the SMS message you received like you would reply to any other SMS message and your friend will receive your reply on his computer.
- Note: If your friend signed out of Etisalat Messenger, your reply will not be delivered and you’ll be notified about this.
- How do I start chatting with an Etisalat Messenger user?
To start a chat, send an SMS message to 4455 with one of the following options in the body of the message:
- Etisalat Messenger username of the person you want to chat with
- Etisalat Messenger username of the person you want to chat with, a space and the message you want to send him/her
- If the person you’re trying to chat with is online, you’ll receive an SMS message notifying you about this. To start chatting with him/her, simply reply to that message just like you would reply to any other SMS message.
- How do I know which of my contacts are online?
- To know which of your contacts are online, send CONNECTLIST to 4455 and you’ll receive an SMS message with the list of your online contacts.
- How do I know which of the Etisalat Messenger users have me in their contact lists?
- To know which of the Etisalat Messenger users have you in their contact lists, send LIST to 4455 and you’ll receive an SMS message displaying the usernames of those Etisalat Messenger users who have you in their contact lists.
- How can I block an Etisalat Messenger user?
- To block an Etisalat Messenger user, send BLOCK username to 4455. For example, BLOCK Paul.
- How do I know which are the users I have blocked?
- To obtain a list of the users you have blocked, send BLOCKLIST to 4455 and you’ll receive an SMS message with the list of your blocked users.
- How can I unblock a user?
- To unblock a user, send UNBLOCK username to 4455. For example, UNBLOCK Paul. Once you did this, you’ll be able to receive messages from this user again.
- How can I invite a friend to use Etisalat Messenger?
- If your friend hasn’t created an Etisalat Messenger account yet, you can invite him to do so by sending an SMS message to 4455 with his/her e-mail address in the body of the message. An invitation will be automatically sent to him/her with the instructions on how to create an Etisalat Messenger account so that he/she can start chatting with you.
From the Web
- I want to use Etisalat Messenger, but not the web version.Is there any other way I can use Etisalat Messenger?
- You can download and install the PC version of Etisalat Messenger found in the "Download PLUS" section. Unlike the web version, this version allows you to send group messages and to connect to other instant messaging networks.
- How do I create my username and password to start using Etisalat Messenger?
- Once you installed Etisalat Messenger, click ‘New User’. A form will appear which you’ll have to fill out with the required information in order to create your Etisalat Messenger account. When you’re done, a confirmation e-mail will be sent to the e-mail address you provided. Click on the link you’ll receive in that e-mail to complete the process of activating your Etisalat Messenger account.
- The username you chose when you created your account will be the one that the persons will see on their cellphones when you send them messages using Etisalat Messenger.
- During the creation of your Etisalat Messenger account, you can associate your account to your Etisalat cellphone number. By doing this, you’ll be creating an Etisalat Messenger PLUS account which gives you the following additional features:
- If you used up all of your free messages you may continue sending exceeding messages from your PC.
- Send programmed messages
- Send group messages
- Centralize your MSN, AOL, ICQ and Yahoo! accounts in Etisalat Messenger
The first time you log on Etisalat Messenger, you’ll be asked to enter your usernames and passwords for the main instant messaging networks of the world. You must not have an account in each of them to start using Etisalat Messenger, but if you have, enter the username and password and start chatting with the contacts you already have.
Note: If you don't click on the link in the confirmation e-mail, your account will not be activated and you will not be able to log on to Etisalat Messenger.
- I forgot my password, what should I do?
- If you forgot your password, you can generate a new one by clicking on ‘Forgot your password?’. By doing this, a new window will appear where you’ll have to enter the e-mail address you provided during sign up. After entering the e-mail address, click ‘Submit’. The new password will be sent to this e-mail address.
- How do I know how many free messages I have left?
- Click on the Settings icon and choose 'Remaining messages'. A message saying how many free messages you have left will appear.
- I have no more free messages, how can I continue sending messages?
- If you’ve used all of your free messages, you’ll be informed about this. To continue sending messages from Etisalat Messenger, your Etisalat cellphone contact has to send you a message. If you don't receive messages, you can still send them, each message that exceeds the free amount costs Rs. 2.
- How can I activate the PLUS features?
- Click on the Settings icon and choose 'Plus activation'. A window where you can choose the prefix of your cell phone number will appear. Enter your number and save the changes.
- You'll receive a message with an activation code which you'll have to enter in the PLUS ativation window. After entering it, relog on to Etisalat Messenger and enjoy the PLUS features.