Going Abroad

Take your very own Etisalat connection wherever you go and stay connected to the people and things that matter to you wherever you travel in the World. Even while you are in a flight or a holidaying on cruise we've got it all covered.

Enjoy the best roaming rates to call, SMS and use data!

For more details please contact our 24 x 7 Roaming hotline on +94(0)72 278 7878 .

Email us on : customercare@int.etisalat.lk

HOW TO ACTIVATE ROAMING

SMART ROAM

UNLIMITED DATA BUNDLES

DEPOSIT FREE ROAMING

ROAMING CALCULATOR

SPECIAL RATES & OFFERS

ROAMING TIPS

ADDED ROAMING FEATURES

How to activate Roaming

Roaming is pre-activated on all prepaid connections and is ready to use. Simply reload and you are ready to roam!

Corporate customers may directly contact your corporate Account Manager from Etisalat who will assist with the activation process.

Individual customers may simply visit any Etisalat flagship store with the followings,

  • NIC/ Passport copy.
  • Refundable deposit : Rs. 25,000.

 

Different phone units to be used in the following countries:

  • Thailand - 3G (WCDMA/ HSPA) compatible handset.
  • Canada and USA – Tri band handset (GSM900/GSM1800/GSM1900).
  • South America – IDEN compatible handset.
  • Korea – CDMA compatible handset.
  • Japan – 3G (WCDMA/ HSPA) compatible handset.

Added Roaming features

Enjoy a wide range of roaming added features and make the most of your travels.

#123# Roaming Self-care Portal

Dial #123# to activate & de-activate an array of roaming features,

What you can do through #123#

  • Activate or de-activate roaming features such as SMART ROAM / Unlimited data roaming bundles/ Roaming Notifier
  • Check Roaming rates
  • SMS HOME- Send SMS at lower rates via USSD
  • CALL HOME – Make outgoing calls at lower rates via USSD

 

In Flight & Cruise Roaming

In-Flight Roaming

Etisalat Sri Lanka joined hands with world's leading airline services providing In-Flight connectivity to its customers to stay connected throughout their flight.

Simply switch the mobile phone on ˜In-flight mode" to access this service and it will automatically pick a network depending on coverage.

In-flight services are available on selected aircrafts of the following Airlines. An announcement will be made on the availability of this facility on the aircraft prior to take off

  • Emirates
  • Malaysian airline
  • Qatar Airways
  • AirAsia
  • Saudi Arabian Airlines
  • TAP Portugal
  • British Airways
  • Oman Air
  • Wataniya Airways
  • Royal Jordanian Airlines
  • EGYPTAIR

Cruise Roaming

Enjoy your holidays even better while on your cruise with Etisalat's Cruise Roaming. Enjoy seamless connectivity through calls, SMS & even use data on board cruise ships and ferries. As this service is available on selected cruise ships & ferries you will be informed while on board on the availability of this facility.

Roaming Announcement

This is a feature to inform your callers that you are out of the country and on roaming .The call will be connected after the announcement is played. This will help reduce any unnecessary calls while you are roaming. To activate this feature you may contact our Roaming hotline on +94(0)72 278 7878.

Caller Party Pay

We know how important it is to be contactable while you are away. If in case you do not have sufficient credit on your prepaid connection to receive a call , the caller can pay for the call and connect with you.

How this works:

  • While you are on roaming, if you do not have sufficient credit to receive an incoming call
  • A recording will be played to the caller stating the amount he would be charged to connect the call. (This amount will be equivalent to the amount to be paid by you to receive the roaming incoming call)
  • Your caller may choose to continue or discontinue the call.
  • The call will be connected if the caller chooses to continue with the call

 

This feature is applicable to prepaid customers only!

Receiver Party Pay

When you run out of credit on your prepaid connection but you need to make a call, you don't have to worry anymore because now with Etisalat Receiver Party Pay feature you can make outgoing calls at zero balance and have your call recipient to pay for your call.

How this works:

  • While you are on roaming with insufficient credit, you dial an outgoing call. The call will be disconnected.
  • You will receive a notification stating that you have insufficient funds and that the called party will be notified of your call attempt.
  • The call recipient you attempted to contact will receive a recording stating that you are trying to reach him/ her . The recording would state the amount that would be charged to connect the call. The rate is the amount equivalent to your roaming incoming call rate.
  • If the call recipient agrees to proceed with the call at this rate ;
    • You (the roamer) will receive a call
    • The call from both ends would be connected

This feature is applicable to prepaid customers only!

Special Rates & Offers

Roaming Rates

Etisalat-Sri-Lanka

Calls within roamed country (Per Minute)

25

Outgoing SMS

25

Etisalat-Sri-Lanka

Incoming Call (Minute)

25

Calls to SL (Minute)

25

Etisalat-Sri-Lanka

Calls within roamed country (Per Minute)

25

Outgoing SMS

25

Etisalat-Sri-Lanka

Incoming Call (Minute)

25

Calls to SL (Minute)

25

Etisalat-Sri-Lanka

Calls within roamed country (Per Minute)

25

Outgoing SMS

25

Etisalat-Sri-Lanka

Incoming Call (Minute)

25

Calls to SL (Minute)

25

Etisalat-Sri-Lanka

Calls within roamed country (Per Minute)

25

Outgoing SMS

25

Etisalat-Sri-Lanka

Incoming Call (Minute)

25

Calls to SL (Minute)

25

Etisalat-Sri-Lanka

Calls within roamed country (Per Minute)

25

Outgoing SMS

25

Etisalat-Sri-Lanka

Incoming Call (Minute)

25

Calls to SL (Minute)

25

Etisalat-Sri-Lanka

Calls within roamed country (Per Minute)

25

Outgoing SMS

25

Etisalat-Sri-Lanka

Incoming Call (Minute)

25

Calls to SL (Minute)

25

Etisalat-Sri-Lanka

Calls within roamed country (Per Minute)

25

Outgoing SMS

25

Etisalat-Sri-Lanka

Incoming Call (Minute)

25

Calls to SL (Minute)

25

Enjoy the best roaming rates with our partner network- Vodafone

Etisalat-Sri-Lanka

Incoming Call

Rs. 2.00

Outgoing within India

Rs. 5.00

Outgoing to Sri Lanka - Etisalat Number (Rs.)

Rs. 5.00

Outgoing to Sri Lanka - Non Etisalat Number (Rs.)

Rs. 5.00

SMS

10

Data 1 MB

50

*Rates exclude Tax.

Roaming Tips

Some handy tips make the most of your travels with Etisalat Roaming.

 

  • Know the roaming rates before you travel.
    Call us on our 24*7 Roaming Hotline +94(0)72 278 7878
    Email us : customercare@int.etisalat.lk

Choose the most cost effective network in the following way:

*Menu > Settings > Phone Settings > Network Selection > Manual*

*on a standard NOKIA phone

    • Choose the cost effective network
      Step 1: *Menu > Settings > Phone Settings > Network Selection > Manual Mode
      (Note that this method locks your phone to the selected network).
      Step 2: *Menu > Settings > Phone Settings > Network Selection > Manual Network selection > Select preferred network
    • Cancel all the call divert/forward option prior to departure.
    • Make sure your phone keypad is kept locked to avoid any unintentional calls/SMS generated through your mobile.
    • Disable any automatic updates in your phones/laptops. E.g.: iPhone, HTC, Samsung, Windows Update.
    • Set up Internet related updates to manual mode to avoid unnecessary data roaming charges on your smartphone. E.g iPhone, HTC, etc
    • Switch on data only when needed & disconnect data after your use.
    • Turn off push mail notification.
    • Use the right apps to reduce your data footprint.
    • Make sure roaming is activated on your postpaid connection before you travel & reload your prepaid connection before your trip and make sure you have minimum credit balance to make a voice call, send an SMS or access the internet.
    • Save our roaming hotline number +94(0)72 278 7878 in your phone book to contact for future enquiries and assistance while travelling.
    • Learn how to avoid substantial roaming charges by checking the available promotional roaming rates before travelling for better roaming charges.
  • Handsets are not able of show the entire network name and may display abbreviated codes which may vary depending on the handset.

FAQs

A. Roaming is a feature available on postpaid & prepaid connections enabling you to make calls, send SMSs and browse data through your very own connection while you are out of Sri Lanka.

To know if roaming is available in the country you are traveling to pls. contact our roaming hotline on +94(0)72 278 7878.

Local rates , promotions & offers shall not apply while roaming unless specifically stated on the promotion.

A. Roaming is pre-activated on all prepaid connections. For postpaid connections you are required to visit any Etisalat flagship store with the following documents:

Individual:

  • Rs. 25,000/- Refundable deposit.
  • NIC or valid Passport copy.
  • Customer request letter (If original Subscriber does not visit the outlet).

Corporate Customers:
You may directly contact your corporate Account Manager from Etisalat who will assist you with the process.

Foreign Customers: Valid Passport copy (Connections under Passport).
Customer request letter (If original Subscriber does not visit the Etisalat outlet)

  • NIC / Passport copy.
  • Refundable deposit : Rs. 25,000.

A.Our 24 X 7 roaming hotline on +94(0)72 278 7878 is equipped to cater to your roaming concerns from which ever part of the world.

A. You will be able to roam in any country on any network Etisalat has roaming connectivity with . For details on availability of roaming pls. contact our roaming hotline on +94(0)72 278 7878 before you travel abroad.

Most phones will work just about anywhere, but there are some exceptions;
Different phone units to be used in the following countries:

  • Japan – WCDMA / 3G compatible handset.
  • Canada and USA – Tri band handset (GSM900/GSM1800/GSM1900).
  • South America – IDEN compatible handset.
  • Korea – CDMA compatible handset.

A.With Etisalat's In-flight roaming & cruise roaming you are able to make & receive calls, send SMS & use data in-flight & while on board a cruise ship. As the availability depends on the aircraft & ship we cannot guarantee coverage when you're travelling at sea or in-flight. An announcement or notice will be made on the availability.

A.Pricing depends on the country you are travelling to and the pricing option you select – so call the roaming hotline and make sure you familiarize yourself with our roaming rates.

A.If you are a Post-Paid customer we will add roaming charges to your bill once we know the details of your usage.Please note it may take up to 30 days to update your roaming usages. If you are a Pre-Paid customer your usage will be charged real-time

A.In an effort to afford you every facility to make the prepaid roaming as seamless as possible, Etisalat Sri Lanka provides numerous options for recharging your account:

  • Reload via any re-load outlet though anyone in Sri Lanka.
  • Purchase recharge cards from Sri Lanka before you leave and recharge while abroad.
  • Reload onlinethrough "reload online" option on http://www.etisalat.lk/.
A.If you need to contact customer care while roaming abroad, you may use any of the following medium:

  • Roaming hotline +94(0)72 278 7878
  • Email : customercare@int.etisalat.lk

A.Simply press #134# and send as usual and you will be given a balance update on the screen of your phone.

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